If we receive an unauthorized returned item/order, we will NOT honor refund or exchange request, nor will this item be shipped back to you. Please do NOT return packages to sender, packages returned to sender by the addressee will not be refunded. Please do NOT send your purchase back to us unless we authorize you to do so. If your item has clear signs of wear or damage, no credits or exchanges will be provided (unless damage is obviously from mail handling). If exchanging your item for a different size, please closely follow our size charts on the specific product pages in order to be sure to select the correct size.ĭisclaimer: You MUST contact us first before returning your item/order, our customer support team will guide you through the steps to return/exchange your item. All emails are answered within 12 business hours, but usually much sooner.* Please be sure to include the full name on the order, order number, reason for return, and name of the item you are returning. You can submit a refund or exchange request by logging into your store account (simply enter the email address used to place your order) OR by sending our customer support team an email at we'll either issue a store credit, or issue an exchange/replacement/refund (so long as your item(s) are eligible). If you have not received an update 5-7 business after your return/exchange was delivered, please check your spam and/or email us.
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